Step-By-Step Guide on How to Report an Uber or Lyft Accident the RIGHT Way

Yes, There Are Lots of Ways to do it the WRONG WAY

If you have been involved in an accident while riding in an Uber or Lyft vehicle or after being hit by an Uber or Lyft driver, you may wonder how to file an accident report with the rideshare company. Both companies have established processes for reporting Uber accidents and Lyft accidents. 

Believe it or not, this system does not have your needs and concerns as its top priority. Uber’s and Lyft’s top priority is to make your claim seem as insignificant as possible so Uber or Lyft can pay you off in a settlement that does not truly make you whole, but sure as heck keeps their profit margins and stock prices sailing high. 

Step-by-Step: Reporting an Accident to Uber 

Using the Uber mobile application, a passenger injured while riding in the Uber vehicle can select “Trip Issues and Refunds” in the “Help” section of the app. Within this menu, choose the relevant trip and tap on “I was involved in an accident.”​ From there, you can submit details regarding the crash to Uber. 

Injured Uber passengers can also report the accident outside of the app by visiting Uber’s online Help Center, navigating to the page titled “Report a serious incident with a driver,” and filling out the online form. 

​If you were hit by an Uber vehicle while riding in your own vehicle or while riding a bike or walking, you need to notify the corporation through online reporting. Report an accident directly to Uber using the company’s “Third Party Incident Notice” form.​

Once you submit an accident report to Uber, it may attempt to contact you via email or phone while also forwarding your report to its insurer. An adjuster from Uber’s insurance company will also contact you. 

Step-by-Step: Reporting an Accident to Lyft

Lyft provides an online accident form that its passengers, other motorists, cyclists, and pedestrians can fill out to notify the corporation of a collision involving a Lyft vehicle. To submit a report, visit Lyft’s official “Report an Accident or Collision” page online. As with Uber, you should expect to be contacted by a Lyft representative (a member of the company’s Claims Customer Care team) after submitting an accident report, as well as by an adjuster from Lyft’s insurance company. 

Next Step: What Happens After You Report an Accident 

After you submit an accident report to Uber or Lyft through any channel, the corporation’s “support team” will review the information you provided, forward it to the insurance carrier, and/or contact you to request additional information. Generally, you should expect to be called or emailed by a representative from the company as well as an adjuster from the company’s liability insurer. 

Be cautious when you have been asked to grant the corporation’s or insurer’s requests for recorded statements, complete access to your medical history, and other information. If the thought of “recorded” makes chills go up your spine, then trust your gut instinct.

Although Uber, Lyft, and their insurers may say they want to help you navigate the claims process, these parties all benefit from persuading you to accept less compensation than you deserve. They just want to wrap up your claim for as little money as possible and then have you go on your way. 

Do Not Go It Alone Against These Giants: Hire an Experienced Attorney

This all sounds confusing, right? As if it is a system set up as a “gotcha?” 

Well, Justin Drazin, the founder of UberHurtMe.com, is available to give you advice. Yes, he is an attorney, but this is personal to him. Motivated by a devastating case for a friend who was injured as an Uber passenger, Justin founded UberHurtMe.com as one of the nation’s leading resources for victims of Uber and Lyft crashes, violence, and sexual assault. 

Justin takes a comprehensive approach to each case, passionately representing each client as if they were a member of the family. His success in litigating Uber and Lyft cases has garnered national attention, and earned him a formidable reputation throughout the legal industry.

If you have any questions, reach out to Justin. 

Disclaimer: This blog is intended for informational purposes only and does not establish an attorney-client relationship. It should not be considered as legal advice. For personalized legal assistance, please consult our team directly.